eBay Seller Knowledge
Seller Policies & Rules
Guide to eBay return policies, buyer chargebacks, unpaid items, selling limits, and Top-Rated Seller benefits.
TRS+ Discount: Top-Rated Sellers with 1-day handling and 30-day free returns get a 10% FVF discount.
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Policy Guides
10%
Top-Rated FVF Discount
30 Days
Free Returns Option
Protected
Chargeback Standing
Guides In This Section
Deep Dive: Understanding Seller Policies & Rules
eBay's seller policies and performance ratings have a direct impact on your commission rates. Maintaining high seller standards protects you from FVF penalties and qualifies you for fee discounts. Below Standard ratings trigger a 2% fee penalty, while Top-Rated status grants fee credits.
Performance & FVF Impact Rules
- Top-Rated Seller Plus status grants a 10% FVF discount on listings with 1-day handling and 30-day free returns.
- Sellers rated Below Standard are charged a 2% FVF penalty surcharge on all sales.
- Very High return rates for 'Item Not as Described' trigger an additional 1% FVF penalty surcharge.
- Unpaid items must be cancelled after 4 calendar days to receive a full final value fee credit.
Run a Seller Status Check
Add TRS+ discounts or Below Standard penalties to your profit calculations.
